Questions & Answers About Campervaning in Japan:

Q. Where can I drive my rented campervan?

A. From April to end of November, you can drive our campers on all 4 major islands of Japan: Honshu, Kyushu, Shikoku and Hokkaido.
During the winter time (December to March) you are not allowed to take the vans to Hokkaido Island (Northern Island) because they are 2WD and not winterised enough to cope with the very harsh winter conditions in Hokkaido.
All year around, you cannot take the vehicle on a ferry to the Okinawa Island.

Q. Do I need to check the condition of the campervan during the pickup?

A. We do run a vehicle condition check during the pickup but if you find a new apparent defect (not listed on the Vehicle Condition Report at the time of collection) you have to inform us immediately. Make sure you check the rented camper thoroughly because once you drive off with a signed Rental Agreement, most claims will not be accepted.

Q. Do I need to re-fuel my Campervan upon returning the vehicle?

A. Yes. All vehicles are supplied with a full tank of fuel at the commencement of the hire period and should be returned with a full tank. If the vehicle is not returned with a full tank of fuel, the cost of the fuel and a re-fuelling fee of 5.000 Yen will be charged to your contract.

Q. How many people can you seat in one campervan?

A. Each Camper has a different number of belted seats. You cannot seat more people than the maximum allowed for each camper. The number of sleeping berths does not necessary correspond with the number of belted seats. For example “Nissan Bross” can carry maximum 6 people but there are only 3-4 sleeping spaces.

Q. Do Japan Campers come with bedding and living gear?

A. Each Campervan ( except the Wink Journey) is fully equipped and comes with the following items (rental provided free of charge - small cleaning fee applies to bedding):

◆ Sheets (or blankets).
◆ Pillows with pillow cases.
◆ Sleeping bags.
◆ 12V fridge / freezer.
◆ Gas stove and kettle, pots, pan and utensils.
◆ Plates, dishes, cups, basic cutlery and chopping board.
◆ Sink (or small water tank + hand bowl).
◆ All around curtains.
◆ 100V Inverter (max. 100 Watts) - to charge your PC.
◆ USB port for charging small devices.
◆ USB powered portable speakers
◆ Portable LED lights.
◆ Portable mini fan.
◆ Anti-Mosquito window nets.
◆ Picnic table + picnic chairs.
◆ English Navigation and Wi-Fi on board

Note! We do not provide personal body towels, so please bring your own or buy them in Japan.

Q. Can I bring Suitcases with me?

A. We recommend that you bring soft bags and small day-trip bags (backpacks). The storage size in each vehicle varies – depending on a campervan. Storage space is divided into small compartments. In case you can only bring hard suitcases, you can still travel comfortably keeping your bags at the back of the van during the day and moving them on the front seats during the night. We also have storage room for storing excessive luggage. Free of charge during the rental duration (limit 1 bag/ person).

Q. I see your Campervans are not equipped with toilets....how do I go about it in Japan? In my country we need to pay for using toilets. Is it an extra cost?

A. In Japan, there are plenty of toilets everywhere. All of them are completely free of charge. You can find and use them at any Convenience store, Shopping center, Railway Stations, Mc Donalds, Road Stations (Michi-no-Eki), Parking Areas, etc... Basically, there is always a toilet nearby and you can always ask somebody or find them on the google map. Japanese people are very friendly and you will be pointed to the nearest toilet. Of course, we do rent portable chemical toilets (if required for an emergency) but they take out some valuable Campervan space and they need to be cleaned and emptied out too.

Q. Japanese Campervans are not equipped with showers so....how do I go about it in Japan?
is it an extra cost?

A. In Japan, there are over 3,000 public hot spas (Onsens) and using them is part of experiencing the Japanese culture.
They usually cost between 500 -1,500 JPY per person and a lot of them are opened from 10:00 am to 10:00 pm.
You can find them easily using our application.
There is always an onsen nearby.
The only problem is that most of them do not allow persons with big tattos.
If you have a tatoo, the number of onsens that may be used is limited but there is also an extensive network of "Love hotels" which can be rented for 1-2 hrs where you can bathe and relax.
They usually cost 2,500 - 3,000 JPY for 2 hrs.

Q. How do we pay for the tolls when driving on highways?

A. All highways are toll roads and the cost is based on the distance traveled. You may avoid driving on highways by setting the navigation to "avoid tolls".
If you use hihways, you may pay for the tolls in most cases with cash or Credit Card or rent the ETC card from us.
There are more and more "ETC only" highway gates where cash or Credit Cards cannot be used.

Q. What are the ETC cards and how do we use them?

A. ETC (Electronic Toll Collection) card is a special card for the highway tolls payment. They are linked to a Japanese Credit cards only which means you cannot use them and pay with your own Credit Card. All our vehicles are equipped with ETC card readers and we rent the ETC cards free of charge. You are required to pay for the tolls at the end of your rental - in our office in cash.

Q. Where do we get clean water and empty the gray water while traveling?

A. There are no specific water supply / emptying station for campervans in Japan. You can get water at any toilet (not always drinkable) and empty the gray water also. The grey water can also be emptied in most rular areas as long as it is not contaminated (soap water is OK).

Q. How do we dispose of garbage while traveling?

A. Garbage is a huge problem in Japan. Everything is wrapped and you will produce a lot of garbage daily. Please separate the garbage into the following to make it easy to dispose:
1. Burnable garbage (papers, food leftowers, tea bags, napkins etc)
2. Plastics (non-burnable plastic wrappings etc)
3. Empty cans and glass bins.
4. Empty PET plastic bottles.

You can dispose small amount of rubish at all convenience stores, some road stations and almost all higway parking areas.
Please make sure you purchase something when you throw away rubbish at conveneicne stores.
You can also bring some garbage back to our office where you can dispose it for an additional fee.

If you have any more additional questions please do not hesitate to contact us by email or phone. We will be happy to provide you with our answers.